Queen Bee Cosmetic – Shipping and Delivery Policy
1. Processing Time
a. Orders are typically processed within 3 business days of receiving payment.
b. Processing times may vary during peak seasons or promotions. Any delays will be communicated to customers.
2. Shipping Rates
a. Shipping rates are calculated based on the weight of the products and the destination.
b. Customers can view the shipping costs before finalizing their purchase during the checkout process.
3. Shipping Methods
a. We offer several shipping methods, including standard and expedited options.
b. Delivery times vary based on the selected shipping method and the destination.
4. International Shipping
a. We offer international shipping to select countries. International customers are responsible for any customs fees or import duties.
b. Delivery times for international orders may vary due to customs processing.
5. Tracking Information
a. Once your order is shipped, you will receive a shipping confirmation email with tracking information.
b. Customers can track their orders using the provided tracking number on our website or the carrier’s website.
6. Delivery Issues
a. Queen Bee Cosmetic is not responsible for delivery delays caused by factors beyond our control, such as weather conditions, natural disasters, or customs delays.
b. If there are issues with the delivery, please contact our customer service at [contact@queenbeecosmetic.com], and we will assist you in resolving the matter.
7. Undeliverable Packages
a. If a package is returned to us as undeliverable due to an incorrect address provided by the customer, the customer will be responsible for the reshipment cost.
b. If the customer chooses not to have the package reshipped, a refund will be issued for the product cost, excluding shipping fees.
8. Changes to Shipping and Delivery Policy
Queen Bee Cosmetic reserves the right to modify or replace this Shipping and Delivery policy at any time. Changes will be effective immediately upon posting to the website.
9. Contact Information
If you have any questions about our Shipping and Delivery policy, please contact our customer service at [contact@queenbeecosmetic.com].